Privacy policy
Last updated September 21, 2026
This Privacy Policy explains how FT LLC, operating as Resonovia, collects, uses, discloses, and protects personal information when you visit https://resonovia.com, purchase a product, contact us, or otherwise use our services. Resonovia is the controller of personal information described in this policy unless another notice says otherwise.
1 Scope
This policy applies to our website, online store, customer support, marketing, and order-related services. It does not apply to a third party's independent services or websites, even if we link to them. If this policy conflicts with our Terms of Service about the processing of personal information, this policy controls for that subject.
2 Personal Information We Collect
Depending on how you interact with us, we may collect
contact and identity information such as name, email address, phone number, billing address, and shipping address
account information such as login credentials, account preferences, and saved settings
order and commercial information such as products viewed, cart activity, purchases, returns, refunds, discounts, and transaction history
payment and billing information processed by our payment providers, including payment method, transaction status, and limited payment details; we generally do not receive or store complete card numbers
communications such as customer support messages, reviews, survey responses, images, videos, and other information you choose to provide
device and network information such as IP address, browser, device identifiers, operating system, language, approximate location, and connection information
usage information such as pages viewed, searches, referring pages, clicks, session activity, and interactions with emails or advertisements
marketing and preference information such as consent status, subscription preferences, cookie choices, and inferred interests
fraud and security information such as risk signals, authentication results, and information used to protect transactions and the Services
We do not ask you to provide medical records or detailed health information through the store. Do not send sensitive health information through ordinary email or public reviews.
3 Sources of Personal Information
We collect personal information
directly from you when you browse, create an account, place an order, subscribe, submit a review, or contact us
automatically through cookies, pixels, local storage, server logs, and similar technologies
from service providers that help us operate the store, process payments, prevent fraud, fulfill orders, deliver communications, analyze performance, and provide advertising
from business and marketing partners, social platforms, or referral sources where permitted by law
4 How We Use Personal Information
We may use personal information to
provide the Services, process payments, fulfill and deliver orders, send transactional messages, manage returns, and provide customer support
create and manage accounts, remember settings, personalize store content, and improve products and services
detect, investigate, and prevent fraud, abuse, security incidents, and prohibited activity
measure store and campaign performance, understand site use, troubleshoot, and conduct analytics
send marketing communications where permitted, manage subscriptions, and show or measure advertising
comply with legal, tax, accounting, product safety, recordkeeping, and regulatory obligations
establish, exercise, or defend legal claims and enforce our terms and policies
complete a corporate transaction such as a financing, merger, reorganization, or sale of all or part of the business
5 Legal Bases for EEA UK and Swiss Users
Where data protection law requires a legal basis, we rely on performance of a contract to process orders and provide requested services; legitimate interests to operate, secure, improve, and understand our business where those interests are not overridden by your rights; consent for nonessential cookies, certain advertising, and marketing where required; and compliance with legal obligations. You may withdraw consent at any time without affecting earlier lawful processing.
6 Cookies Analytics and Advertising
We and our providers use cookies, pixels, software development kits, local storage, and similar technologies to operate checkout and accounts, remember preferences, prevent fraud, analyze traffic, measure campaigns, and personalize content or advertising. Some technologies are necessary for the store to function. Others are used only with consent or subject to an opt-out right where required.
You can use our cookie or privacy controls to manage nonessential technologies. Browser settings may also block or delete cookies, but doing so may affect store functionality. Where supported and required by law, we treat a Global Privacy Control signal as a request to opt out of sale, sharing, or targeted advertising for that browser or device.
7 How We Disclose Personal Information
We may disclose personal information to
Shopify and providers that host and support the online store
payment processors, banks, fraud-screening providers, and transaction partners
warehouses, suppliers, fulfillment partners, carriers, customs agents, and delivery services
customer support, email, SMS, review, survey, cloud storage, and communications providers
analytics, advertising, attribution, and social media partners, subject to applicable consent and opt-out requirements
professional advisers such as accountants, insurers, auditors, and legal counsel
government authorities, courts, regulators, or other parties when required by law or reasonably necessary to protect rights, safety, and security
an actual or prospective buyer, lender, investor, or successor in connection with a business transaction
another party when you direct us or give consent
Our providers may use personal information only under their own legal obligations and the contracts or instructions applicable to their role. Some third parties, such as payment providers, carriers, Shopify, and advertising platforms, may act as independent controllers for certain processing and provide their own privacy notices.
8 Shopify
The store is powered by Shopify. Shopify processes information about store visits and transactions to provide and improve its services and may process information in countries other than your own. Shopify's consumer privacy policy is available at https://www.shopify.com/legal/privacy/consumers, and Shopify privacy controls are available at https://privacy.shopify.com/en.
9 Sale Sharing and Targeted Advertising
We do not sell personal information for money. We may disclose identifiers, commercial information, and internet or network activity to analytics and advertising partners for measurement, personalization, or targeted advertising. Certain United States privacy laws may define those disclosures as sale, sharing, or targeted advertising even when no money is exchanged.
Where applicable, you may opt out through the store's cookie or privacy choices control or by emailing resonoviacrew@gmail.com with the subject line Privacy Opt Out. We do not knowingly sell or share personal information of anyone under 16 years old.
10 Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and warranty records, complying with tax and legal obligations, preventing fraud, resolving disputes, and enforcing agreements. Retention periods vary according to the type of information, our relationship with you, legal requirements, and security needs. We may keep deidentified information that can no longer reasonably identify you.
11 Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system or transmission method is completely secure. Do not send full payment card numbers, passwords, medical records, or other highly sensitive information through ordinary email.
12 International Transfers
We and our providers may process personal information in the United States and other countries that may have different data protection laws. Where required for transfers from the EEA, United Kingdom, or Switzerland, we rely on approved contractual safeguards, adequacy decisions, or another lawful transfer mechanism.
13 Your Privacy Rights
Depending on where you live and subject to legal exceptions, you may have the right to request access, correction, deletion, portability, restriction, or objection; withdraw consent; opt out of sale, sharing, targeted advertising, or certain profiling; and appeal a decision on a privacy request. You may also have the right to complain to a local data protection authority.
To submit a request, email resonoviacrew@gmail.com with the subject line Privacy Request. Describe the right you want to exercise and the email address associated with your account or order. We may verify your identity and, where permitted, request proof that an authorized agent may act for you. We will not discriminate against you for exercising a privacy right.
14 Communication Choices
You can unsubscribe from promotional email by using the unsubscribe link in the message. If we offer SMS marketing, you can follow the opt-out instructions in the message. Even after opting out of marketing, we may send non-promotional communications about orders, accounts, security, recalls, or policy changes.
15 Automated Processing
We and our providers may use automated signals to screen orders for fraud, secure accounts, and personalize advertising or content. We do not intend to make a decision producing legal or similarly significant effects based solely on automated processing unless we provide any notice and rights required by law.
16 Children
The Services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child provided personal information, contact us so we can investigate and delete it where required.
17 Third Party Links
The Services may link to websites, apps, or platforms we do not control. Their privacy and security practices are governed by their own notices. Review those notices before providing information.
18 Changes to This Policy
We may update this policy to reflect operational, legal, or regulatory changes. We will post the revised policy with a new date and provide additional notice when required.
19 Contact and Complaints
For privacy questions, requests, or complaints, email resonoviacrew@gmail.com or write to FT LLC, 1309 Coffeen Avenue, Suite 1200, Sheridan, Wyoming 82801, United States. If you are in the EEA, United Kingdom, or Switzerland, you may also complain to the data protection authority where you live or work.