Shipping policy

Last updated September 21, 2026

This policy explains processing, delivery estimates, tracking, customs, address problems, and delayed or missing shipments. Delivery estimates begin after dispatch, not when an order is placed. For shipping assistance, email resonoviacrew@gmail.com with your order number and tracking number if available.

1 Order Processing

Most orders are processed within 1 to 2 business days after payment authorization. Business days are Monday through Friday, excluding applicable holidays. Orders placed on weekends or holidays begin processing on the next business day. High-volume periods, fraud review, address verification, or stock transfers may add time.

If we cannot dispatch within the time promised at purchase, we will provide any notice and choice required by law, which may include consent to a revised shipping date or a refund for the unshipped item.

2 Fulfillment Locations

Orders may be fulfilled by Resonovia or by approved fulfillment partners from the warehouse with available stock. A shipment may originate in the United States, Europe, Asia, or another location. Items in one order may arrive in separate parcels and on different dates. Separate parcels do not create an additional shipping charge unless checkout clearly states otherwise.

3 Estimated Delivery Times

Typical estimates after dispatch are

United Kingdom and most European Union destinations 5 to 8 business days

United States Canada Australia and New Zealand 8 to 12 business days

other supported destinations 8 to 18 business days

These are estimates, not guarantees. Remote locations, customs, carrier congestion, holidays, weather, stock location, and local delivery conditions can extend delivery. The estimate shown at checkout or in the dispatch email controls if it differs from this general guide.

4 Shipping Charges

Shipping charges and any free-shipping threshold are shown at checkout before payment. Promotions may change those amounts. A free-shipping offer normally uses the available standard tracked service unless the offer states otherwise.

5 Tracking

When tracking is available, we send it to the email address used at checkout after dispatch. Tracking may take 2 to 5 business days to show its first carrier scan, especially when a parcel transfers between logistics partners. If tracking remains inactive beyond that period, contact us.

6 Customs Duties and Import Taxes

Unless checkout expressly states that duties and taxes are included or prepaid, the recipient is responsible for import duties, taxes, brokerage, and customs charges imposed by the destination country. Customs authorities may request identification or other information directly from the recipient. We cannot control customs decisions or predict every charge.

7 Address Changes

Provide a complete and accurate delivery address. Contact us immediately after ordering if a correction is needed. We cannot guarantee changes after dispatch. We are not responsible for loss caused by an incorrect address supplied by the customer once the carrier confirms delivery to that address, but we will provide tracking information and reasonable assistance.

8 Failed Refused or Unclaimed Delivery

If a parcel is returned because the address was incomplete or incorrect, the recipient was unavailable, required customs action was not completed, or delivery was refused or unclaimed, we may deduct actual return costs and nonrecoverable carrier or customs fees from the refund where permitted by law. We may charge a new shipping fee to resend the order.

9 Delays and Maximum Delivery Review

If the parcel has not arrived within the latest delivery estimate, contact us so we can investigate. If delivery has not occurred within 30 calendar days after dispatch, or by another deadline required by law, we will review the carrier record and offer a replacement, refund, or revised delivery date as appropriate. We may ask you to confirm that the parcel has not arrived and to cooperate with the carrier investigation.

10 Lost Stolen or Marked Delivered Parcels

Report suspected loss or misdelivery promptly. If tracking shows delivered, first check the stated delivery location, household members, neighbors, reception desk, and carrier. We will assist with an investigation. Remedies depend on the evidence, carrier findings, applicable shipping protection, and mandatory law. A delivery scan does not automatically end our review of a credible misdelivery report.

11 Damaged Parcels

Photograph the outer package, shipping label, internal packaging, and damaged item, then email resonoviacrew@gmail.com within 7 days after delivery. Keep the packaging until we give instructions. The reporting window helps us make a carrier claim and does not remove a longer nonwaivable right for defective goods.

12 Events Outside Our Control

Delivery may be delayed by customs, severe weather, natural disaster, war, civil disorder, epidemic, labor action, carrier disruption, public authority action, or another event outside our reasonable control. We will provide legally required notices and remedies even when the cause is outside our control.