Refund policy

Last updated September 21, 2026

We want customers to have enough time to evaluate an eligible Resonovia product. This policy explains our 90-day satisfaction guarantee, returns, damaged or incorrect orders, digital items, and statutory consumer rights.

1 Ninety Day Satisfaction Guarantee

Eligible physical products may be returned under our 90-day satisfaction guarantee. You must contact us within 90 calendar days after recorded delivery. The guarantee is limited to products purchased directly from Resonovia and applies to the original purchaser.

To qualify, the product must include the main device and essential components supplied with it and must not show damage caused by misuse, abuse, accident, unauthorized repair or modification, neglect, or use contrary to instructions. Reasonable testing and normal use during the guarantee period do not automatically disqualify a return. Where permitted by law, we may reduce or refuse a refund for missing components or damage beyond ordinary evaluation and use.

2 Starting a Return

Email resonoviacrew@gmail.com before sending anything. Include

your order number

the name and email address used for the purchase

the item you want to return and the reason for the request

photos or video if the item is damaged, defective, or incorrect

If the return is approved, we will send instructions and the correct return address. Do not return a product to the address printed on the parcel or to our business mailing address unless we direct you to do so in writing. Use tracked shipping and retain the receipt until the refund is completed.

3 Return Shipping and Original Shipping

For a satisfaction-guarantee return, the customer pays return shipping unless we agree otherwise or law requires us to pay it. Original expedited or premium shipping charges are not refundable. If a mandatory cooling-off law applies, we will refund the standard outbound delivery charge as required by that law.

For a verified damaged, defective, or incorrect product, we will provide a prepaid label, reimburse a reasonable tracked return cost approved in advance, or use another lawful remedy. Do not incur unusually expensive shipping without written approval.

4 Damaged Defective or Incorrect Products

Inspect the order promptly. Contact us within 7 days after delivery if the package or product arrives damaged, defective, incomplete, or incorrect. The 7-day notice helps us investigate with the carrier and does not remove a longer statutory right that applies to a defective product.

We may request photos or video and reasonable troubleshooting. Once verified, we may repair, replace, or refund the product as required by law and the applicable warranty. We cover reasonable shipping costs for an approved remedy involving our error or a qualifying defect.

5 Cancellations and Address Changes

Contact us immediately if you need to cancel an order or correct an address. We cannot guarantee a change after fulfillment starts. If an order has shipped, it normally must be delivered and returned under this policy. Costs caused by an incorrect or incomplete address supplied by the customer may be deducted from a refund where permitted by law.

6 Items Marked Delivered

If tracking shows delivered but you cannot locate the parcel, check the delivery location, household members, neighbors, reception desk, and carrier first, then contact us promptly. We will provide tracking details and assist with a carrier investigation. A valid delivery scan does not prevent us from reviewing credible evidence of loss or misdelivery.

7 Digital Products and Bonuses

Separate purchases of ebooks, downloadable guides, audio, and other digital content are nonrefundable after download, access, or delivery where law permits. If the file is defective or inaccessible, contact us and we will attempt to repair access or provide a replacement.

For consumers with a statutory cooling-off right, immediate digital delivery may begin only after any consent and acknowledgment required by law. Complimentary digital content included with a physical product does not by itself make the physical product ineligible for return.

8 Nonreturnable Items

The following are not returnable unless defective or required by law

gift cards

customized or personalized goods

digital content after access or delivery where the right of withdrawal was validly lost

items materially altered, modified, or damaged through misuse

items not purchased directly from Resonovia

9 Refund Processing

After the authorized return arrives, we will inspect it and notify you of approval or any issue. Approved refunds are sent to the original payment method, normally within 5 to 10 business days after inspection. Your bank or payment provider may need additional time to post the credit. We cannot refund to a different card or account except where the original method is unavailable and law permits another method.

10 Exchanges

If you want a different product, contact us. The fastest option may be to return the eligible item and place a new order. Defective or incorrect products may be replaced directly after verification.

11 European Union and United Kingdom Consumers

If you are protected by EU or UK distance-selling law, you generally may notify us within 14 days after delivery that you wish to cancel without giving a reason, then return the goods within the additional period provided by law. You may handle the product only as reasonably necessary to inspect it. You normally pay return postage if we informed you of that cost before purchase. We will refund the product price and the cost of standard outbound delivery within the legally required period, subject to lawful deductions for diminished value.

Exceptions may apply to customized goods, sealed hygiene goods after unsealing, and digital content supplied immediately after the required express consent and acknowledgment. Defective goods remain covered by mandatory legal guarantees, and we are responsible for the reasonable return cost where required.

12 Mandatory Consumer Rights

This policy is in addition to rights provided by applicable consumer law. Nothing in it excludes, restricts, or replaces a remedy, guarantee, warranty, or cooling-off right that cannot legally be excluded, including rights that may apply in the European Union, United Kingdom, Australia, New Zealand, Canada, or a United States jurisdiction.

13 Contact

For a return or refund request, email resonoviacrew@gmail.com. Do not mail a return until you receive written instructions.